True North Sports & Entertainment Limited is currently hiring for the following position(s):

• Office Administrator, Focus Fitness & THC

Office Administrator - Focus Fitness & THC

Position Summary:
The primary responsibility for this position will be administering organizational aspects for Focus Fitness' and THC's (Total Hockey Centre) programming; with a particular focus on planning, scheduling, invoicing/collections, reception and reporting.

Detailed Responsibilities:

Managing Facility/Programming Schedule, Inventory and Users

• Team Training (September to March)
  • Identify inventory for THC and Focus Fitness team sessions;
  • Develop and maintain a database of teams and hockey coaches for relevant A, AA, AAA, MMHL junior and other who serve as THC’s sales market;
  • Receive inbound and make outbound calls to coaches to fill team training sessions several weeks in advance;
  • Enter all contact details and scheduling information for all teams and coaches into Max Enterprise software program;
  • Provide registration lists and associated reporting to relevant High Performance training staff, assisting with staff scheduling as appropriate;
  • Confirm all appointments by phone two days before the session; and
  • Manage daily, weekly, and monthly reporting.
• Spring Hockey (March to June)
  • Identify inventory for THC and Focus Fitness spring hockey;
  • Assist in development of promotional material;
  • Manage registrations and inventory for spring teams;
  • Enter all contact details and scheduling information for all spring teams into Max Enterprise software program;
  • Provide registration lists and associated reporting to relevant High Performance training staff and coaches; and assisting with staff scheduling as appropriate;
• Summer Programming (March to June)
  • Identify inventory for THC and Focus Fitness summer programs (on- and off-ice training sessions;
  • Assist in development of promotional material;
  • Manage registrations and inventory for summer programming;
  • Enter all contact details and scheduling information for all spring teams into Max Enterprise software program;
  • Provide registration lists and associated reporting to relevant High Performance training staff and coaches; and assisting with staff scheduling as appropriate;
• Personal/Group Training (year-round)
  • Identify facility availability and capacity (where profitable), filling gaps of aforementioned Team Training, Spring Hockey and Summer Programming;
  • Assist in development of promotional material;
  • Receive inbound and make outbound calls to individuals to fill training sessions vacancies;
  • Enter all contact details and scheduling information for all teams and coaches into Max Enterprise software program;
  • Provide registration lists and associated reporting to relevant High Performance training staff, assisting with staff scheduling as appropriate;
  • Confirm all appointments by phone two days before the session.

Invoicing/Collections

• For all THC/FF facilities and programming, prepare invoices for all team and individual training sessions;
• Collect and record all payments and forward on to the Iceplex Assistant Controller.

Reception

• Maintain front reception and common area in good presentation order, cleaning and organizing as required;
• Receive phone calls and in-person visits from athletes, parents, coaches, and other patrons, in a professional and courteous manner;
• Direct teams and individuals to appropriate location within Focus Fitness and THC as they arrive for training.

Organizational Support

• Ensure a Superior Patron Experience, by being part of a team that offers exceptional service to the High Performance training staff (internal) and patrons/clients (external);
• Coordinate with other Iceplex departments/staff, including Programming Manager, Operations Manager, Food & Beverage Manager and the Master Scheduler as required.

Qualifications:

• Pleasant, professional and athletic character -- consistent with the purpose/objectives of Focus Fitness & THC;
• Background in athletics and or athletic training; ability to promote the healthy lifestyle ideal.
• Outgoing, cheerful personality, and excellent telephone manner;
• Strong verbal communication and interpersonal skills in dealing with athletes, coaches, parents and other patrons;
• Interest & willingness to become part of a team seeking to provide Superior Patron Experience;
• 1 to 3 years of administrative support experience;
• Ability to manage multiple and competing demands;
• Superior usage of use of PC based tools (particularly databases & spreadsheets).

Job Specific Requirements:

1. Able to work afternoons and evenings as required due to business requirements.
2. Able to work in a demanding environment, providing exceptional service to a variety of stakeholders.
3. Professional and courteous demeanor.

Please submit your resume by February 3, 2012 hr@truenorth.mb.ca.

True North Thanks all applicants, however only those selected for interviews will be contacted.