Fan Guide

The MTS Centre is an indoor sports arena and entertainment venue in downtown Winnipeg. The arena is the home of the Winnipeg Jets of the National Hockey League and the Manitoba Moose of the American Hockey League.

The MTS Centre was designed with you in mind. Every seat, every sightline, every concession area and every full-colour video display has been engineered to provide the ultimate fan experience. We’ve done our best to create a place where fans can enjoy themselves and we hope you will do just that.

This guide is intended to highlight some of the features of the MTS Centre. If you need more information, you may visit Red River Co-op Guest Services located on the Manitoba Liquor & Lotteries Main Concourse across from sections 103/203, at the Guest Services desk located at the South end of the Scotiabank Premium Suites Concourse or on the Upper Concourse across from Section 325. You may also reach an MTS Centre representative by calling (204) 987-7825 during regular business hours or (204) 926-5747 during any event.


Click on the links below to jump directly to that section.

General Information:


ACCESS PRIVILEGES

Exchange Restaurant + Bar (Event Level North): Open for business (for all ticketed patrons) prior to Winnipeg Jets and Manitoba Moose games. Open for most other major events (2 hours before ticket start time).

Event Level: Patrons with floor tickets, properly credentialed media, touring personnel and MTS Centre personnel only (MTSC personnel may also require accreditation for certain restricted areas of event level during events).

  • Manitoba Liquor & Lotteries Main Concourse: Patrons with Floor, 100 or 200, or suite level seating, accredited media and MTSC personnel only.
  • Scotiabank Premium Suite Concourse: Premium Suite Patrons and MTSC personnel only.
  • Upper Concourse: Patrons with 300 level seating and MTSC personnel only.
  • Press Box Level: Properly credentialed media and MTSC personnel only.

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ACCESSIBILITY INFORMATION

Washrooms, water fountains, telephones, ATMs, ticket windows and concessions throughout MTS Centre are accessible to guests with disabilities. Public elevators are located throughout the venue providing easy access to all levels. In addition, Braille signage is used throughout the facility.

Seating for guests using wheelchairs (and attendants) is available for all events. There are 11 sections with accessible seating in the lower and upper bowls. All premium suites and the King Club lounge can accomodate accessible seating. When purchasing hockey or event tickets, please indicate if accessible seating is required.

Designated parking stalls for guests with disabilities are available in several nearby lots. Accessible drop-off and pick-up is located on the west lane of Donald Street beside the MTS Centre. Sign language interpreters may be available for some events at the discretion of event producers.

Assistive listening devices are available at Winnipeg Jets Hockey games and certain other events to assist hard-of hearing patrons. These devices may not be available at some concerts due to performer’s concerns regarding reproduction of music.

Ticketmaster, the designated ticket agent for MTS Centre, reserves seating for all events for sight impaired patrons. Please call Ticketmaster and identify yourself as sight impaired to access these seats (This service is not available via on-line ticket ordering).

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ALLERGIES

MTS Centre management appreciates that persons with allergies have specific concerns relating to their allergies that impact their ability to attend and enjoy events and makes best efforts to accommodate persons with allergies.

Peanuts are no longer available at MTS Centre, though products containing nuts are sold. Persons with allergic conditions that restrict diet may bring food or non-alcoholic beverages into MTS Centre for personal consumption, subject to event security restrictions.

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ANIMALS

Animals or pets of any kind are prohibited at MTS Centre with the exception of service animals for guests with disabilities.

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ATM LOCATIONS

There are eight Automated Teller Machines (ATMs) located throughout MTS Centre for your convenience. Please reference the concourse maps for exact locations.

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BANNERS/SIGNS

Subject to promoter and touring act restrictions, banners and signs are allowed in MTS Centre but must not interfere with the view of other guests or be hung or fastened anywhere in MTS Centre. Poles to display banners or flags are prohibited. Banners and signs must not be commercial in nature or obscene. MTS Centre reserves the right to remove any banner or sign without exception. Please note that certain events may not allow signs or banners of any kind.

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CAMERAS, IPADS, TABLETS

Professional cameras are prohibited at all events in MTS Centre unless accompanied by appropriate facility media credentials. Video cameras, audio recorders, iPads or other tablets are also prohibited unless specifically approved on an event-by-event basis. MTS Centre will not check cameras or tablets for guests at events where such items are prohibited so patrons will be required to return them to their vehicle or stored elsewhere off-site. Still (non-professional) point and shoot cameras are allowed for Winnipeg Jets hockey games and certain other specified events (the use of flash is prohibited). Cameras with detachable lenses and/or ones that do not fit in a standard pant pocket will be prohibited. Venue reserves the right to determine acceptable size or type of camera and prohibit entry at their sole discretion. Camera policies for entertainment events can vary by artist and event type, and specific restrictions are not always known in advance. If unsure of camera policy for an event, enquiries can be made by calling (204) 987-7825.

For safety purposes, selfie sticks are prohibited.

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CENTERPLATE

Centerplate is the supplier of food and beverage services to MTS Centre, and operates all of the concessions and food kiosks in the facility, and supplies the club in seat and premium suite concourse with food and catering services. Centerplate is a leading provider of catering, concessions, management and merchandise services for many of North America’s best-known sports, convention, entertainment and recreation venues.

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CHILDREN’S ENTRY

At Winnipeg Jets and Manitoba Moose games, children two years and older must have a ticket in order to gain entrance to MTS Centre. Children under two years of age may enter without a ticket but must sit on the lap of an accompanying adult. For other events, individual performers will determine the mandatory ticket age. Please check with MTS Centre (987-7825) or Ticketmaster (1-855-985-5000) in advance of purchasing.

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CLOSED CAPTIONING SERVICE

True North Sports & Entertainment Limited, the Winnipeg Jets Hockey Club and the Manitoba Moose are pleased to provide an in-arena service that accommodates deaf or hard of hearing hockey fans with closed-captioning of Public Address and promotional announcements at Winnipeg Jets and Manitoba Moose games.

Deaf and hard of hearing patrons are able to receive captioning via their own Wi-Fi enabled remote devices (smart phones or tablets) or by reserving and signing out tablets from the Winnipeg Jets’ guest services location on the main MTS Centre concourse. Two business days’ notice is required in order to arrange closed-captioning services, and requests may be made by calling the True North office at 204 987 7825 or click HERE to reserve this service for an event.

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COMMENTS

If you have any comments concerning our staff or any element of the event you have attended, we would like to hear them. Please email your comments to us at patronservices@truenorth.mb.ca.

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COMMUNITY RELATIONS

The Winnipeg Jets True North Foundation was established in October 1996 (originating as the Manitoba Moose Yearling Foundation) as the official charity of the Winnipeg Jets Hockey Club and charity of choice of the MTS Centre. The Foundation is a non-profit organization which raises money year-round and donates this money to registered children’s charities in Manitoba.

For more information regarding Winnipeg Jets True North Foundation initiatives, please contact the Executive Director at (204) 987-7825.

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CONCESSIONS

Well known concessions such as Tim Hortons and Pizza Pizza highlight a variety of permanent concession stands and portable food kiosks operated by Centerplate, the MTS Centre’s caterer and concessionaire. Click HERE for more information.

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COURTESY WALK

A courtesy walk service is provided following most events to various parking lots downtown. For more information or to register please visit Red River Co-op Guest Services located on the Manitoba Liquor & Lotteries Main Concourse across from Sections 103/203 or on the Upper Concourse across from Section 325.

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DOORS OPEN

Unless otherwise stated, guests will be able to enter MTS Centre one hour prior to the scheduled start time of most events.

Doors open for Winnipeg Jets home games as follows:

  • Observation Deck Bar & Buffet / Exchange Restaurant – 2 hours before puck drop
  • MTS Centre Atrium / The Tower / Heroes – 1.5 hours before puck drop
  • Concourses / Seating Area – 1 hour before puck drop

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EATON’S HISTORICAL DISPLAY AREA

The social history of downtown Winnipeg and the part played by the T. Eaton Co. Department Store is recalled in a display area situated in the Skywalk Level lobby along Portage Avenue. Here you will find the famous statue of Timothy Eaton and the World War One and World War Two Memorial Plaques placed in the store by Eaton’s employees to commemorate family lost in the two wars.

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ELEVATORS/ESCALATORS

There are five public elevators located in MTS Centre in four different locations. They are located as follows: two in the Northeast foyer (Gate 1), one in the Southeast foyer (Gate 2), one inside the Manitoba Liquor & Lotteries Main Concourse by Tim Hortons (service elevator not for public use) and one in the Southwest foyer (Gate 3). Three escalators found in public areas provide easy access to the various levels and gates of MTS Centre.

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EMERGENCY PHONE CALLS

In the event of an emergency, a message may be delivered to a guest’s seat by calling Guest Services at (204) 926-5747. Please be sure to leave your section, row, and seat number with any person(s) who may need to reach you at an event in case of an emergency. This is the only way our staff will have to locate you. Patrons will be contacted in emergency situations only.

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FAN HELP LINE

If you require assistance for any reason at an event call or text 770-9117. When texting, please provide your seat location (section, row and seat number) and the nature of the issue.

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FIRST AID

First-aid is located on the Manitoba Liquor & Lotteries Main Concourse across from sections 109/209 (Gate 2). EMS attendants are on hand during all events at MTS Centre. Please inform an MTS Centre employee if first-aid assistance is needed.

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FOOD & BEVERAGES

It is MTS Centre policy not to allow outside food and beverage into the facility. Exceptions to this policy are provided for foods required to accommodate specific dietary requirements (including infant food or formula) not available at MTS Centre, allergies or medical conditions. If you are planning to attend an event and bring food for the above reason, please advise an MTS Centre event staff person of this requirement upon entering the facility.

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GROUPS

Call us before organizing your next group outing with your office, school, sports team or community group. Group ticket discounts may be available for groups for select events. For information about group sales to events, please contact our Group Sales Department at (204) 987-7825 or email groups@truenorth.mb.ca.

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GUEST CONDUCT

MTS Centre is committed to providing all guests with a superior patron experience, and a safe, comfortable and enjoyable atmosphere. In order to maintain a safe and enjoyable environment, we request that all guests be courteous to those around them and abide by all building policies and regulations.

Prohibited items include: e-cigarettes, chewing tobacco, bottles, cans, coolers, aerosol cans, weapons (including pocket knives), fireworks, skateboards, rollerblades, roller-skates, illegal drugs or noxious substances, laser pointers, selfie sticks, helium balloons and outside food or beverage. Confiscated items will not be returned.

Guests who engage in inappropriate behaviour including aggressive behaviour, the use of foul language or guests that appear intoxicated will be removed from the building without refund. Patrons attempting to make contact with event participants or officials or attempting to access restricted areas will be removed and may face criminal prosecution and/or be restricted from attending future MTS Centre events. Please contact a Guest Services employee if you need assistance.

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JETS GEAR / MERCHANDISE / SOUVENIRS

For fans who want to take the experience home, event merchandise can be purchased at various merchandise stands located throughout MTS Centre. Winnipeg Jets merchandise is also available at Jets Gear, the official Winnipeg Jets retail store located across from sections 122/222 in the Main Concourse at Gate 4. Jets Gear is open seven days a week (with street-level entrance off Portage Avenue) and during some events. Store hours are 10:00 a.m. to 6:00 p.m. Monday to Saturday, and 12:00 p.m to 5:00 p.m. Sundays.

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GUEST SERVICES

Our Guest Services representatives are professionally trained to provide assistance with an understanding of how to accommodate your needs. Guest Services is located on the Manitoba Liquor & Lotteries Main Concourse across from Sections 103/203, at Guest Services located at the South end to the Scotiabank Premium Suite Concourse or on the Upper Concourse across from Section 325. Seating maps, brochures, ticket information and many other services are available. The Guest Services phone number is (204) 926-5747 during any event.

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LOST & FOUND

If you have lost an item please visit Guest Services located on the Manitoba Liquor & Lotteries Main Concourse across from Sections 103/203, at the Guest Services desk in the Skywalk Level lobby along Portage Avenue or on the Upper Concourse across from Section 325. Lost items will be transferred to MTS Centre’s security office for 14 days at which time, if not claimed, will be forwarded to a charity.

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MTS CENTRE BOX OFFICE

Individual tickets for all MTS Centre events may be purchased at the MTS Centre Box Office, by calling Ticketmaster at 1-855-985-5000, online at www.ticketmaster.ca or by visiting any Ticketmaster outlet.

The MTS Centre Box Office is located at street level at the corner of Portage Avenue and Donald Street in the main lobby (Gate 1). Regular hours of operation on non-event days are 10:00 a.m. to 5:00 p.m. from Monday to Friday, and 10:00 a.m. to 2:00 p.m. on Saturdays with extended hours on event days through to intermission. The South Box Office / Will Call is located on the Skywalk Level Cityplace Bridge (over Graham Avenue) and is open prior to and during select events only.

Some events may offer discounts for larger groups. Please call 204-987-7825 or email groups@truenorth.mb.ca for more information.

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PAPERLESS TICKETS

In an effort to ensure more premium event tickets are available for purchase by the general public, the entertainment industry, in conjunction with ticket retailers has created the paperless ticket system. For certain entertainment events a portion of seating is sold via the paperless ticket system. The seats designated as “paperless” are generally considered the most preferred seats. A person purchasing a paperless ticket is provided with confirmation of purchase, and then must present the credit card used for purchase at the actual event in order to gain entry.

All MTS Centre gates can now be accessed with a paperless ticket for your convenience.

This system has been implemented to restrict the ability of ticket resellers to purchase large amounts of tickets, thereby depriving the general public from the opportunity.

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PARKING

There are over 13,000 parking spaces in surface lots and parking structures within a 10-minute walk of MTS Centre. Portage Place, City Place Lot 1, Millennium Library and Winnipeg Square lots are all connected to the downtown walkway system, and are covered and/or heated. Refer to the parking map for preferred parking lot locations and walkway system connections.

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PARTY SUITE RENTALS

Party suites are an excellent opportunity to entertain clients, reward employees, or just have a special evening with family and friends. MTS Centre event suites, located on the Scotiabank Premium suite concourse, provide hospitality opportunities on a per event basis.

This prestigious entertainment package includes:

  • Spacious, Theatre-style seating
  • In-Suite food and beverage service with custom menu
  • In-Suite merchandise service
  • Exclusive private concourse
  • MTS television, wireless internet and telephone services

For further information call (204) 926-5646 or email partysuites@truenorth.mb.ca.

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PRIVATE EVENTS

Hold your next corporate or private party at MTS Centre! MTS Centre features a variety of available locations that can be rented and catered on non-event days for meetings, receptions, dinners, trade shows and private parties. Events can be held almost anywhere in the facility, from the event floor to the spacious Portage Avenue Lobby. Please call (204) 987-7825 for more information.

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RE-ENTRY

Any guests wishing to temporarily exit the facility must see a gate attendant to have their ticket scanned prior to exiting. Guests who fail to have their tickets scanned may not be granted re-entry into the facility.

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RESTAURANTS

Click HERE for information on our Food & Beverage options.

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SEARCHES

The venue reserves the right to conduct a search of all patrons in order to gain entry to MTS Centre. The following items are NOT permitted into the venue:

  • Cameras
  • Audio or Recording Devices
  • Glass bottles or cans
  • Alcoholic Beverages
  • Electronic Cigarettes/Chewing Tobacco
  • Any item that may be used as a weapon (including pocket knives)
  • Laser pointers/Flashlights
  • Fireworks
  • Backpacks or large bags
  • Glow Sticks
  • Inflatables (beach balls, balloons, etc.)
  • Projectiles
  • Signs or banners
  • Selfie Sticks

Please follow guidelines to prevent being ejected from the venue. Patrons who are ejected will not be allowed to re-enter.

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SECURITY

MTS Centre security monitors the facility 24 hours a day, seven days per week. In addition, event security is present at all events to ensure patron comfort and safety. Security may be contacted at any time at (204) 926-5599, or via text at (204) 770-9117.

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SKYWALK

MTS Centre forms a portion of the Downtown skywalk system along Portage Avenue between Donald and Hargrave Streets and along Hargrave between Portage and Graham Avenues. MTS Centre is connected on three sides to the skywalk; on the Northeast to the Somerset Building; on the Northwest to the Newport Building, and on the South to Cityplace mall.

Within MTS Centre, the walkway is known as the Winnipeg Free Press Concourse and is adorned with famous performer photos.

The Skywalk is open between the hours of 7:00 a.m. and 12:30 a.m.

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SMOKING

MTS Centre is a smoke-free building. (This includes electronic cigarettes, and chewing tobacco).

Smoking is strictly prohibited in all areas including suites and restaurants.

Patrons who wish to smoke during a concert or event are asked to have their ticket scanned out, and exit one of three main entrances to the MTS Centre. Smoking outside of MTS Centre is not permitted within 10 metres of any entry door. For any questions about our smoking policy, please visit one of our Guest Services locations, or call 204-987-7825.

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STANDING (CONCERTS)

For all MTS Centre Concerts unless otherwise instructed, patrons have the option to sit in their assigned seating area or to stand immediately in front of their seat. Patrons must not stand in aisle ways or in front of other persons seats to view the event. Patrons standing must remain respectful of those around them.

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SUITE CONCIERGE DESK

For the convenience of our suiteholders, a Concierge Desk is located at the South Entrance to the Suite Level Concourse (near the entrance bridge to CityPlace Shopping Centre). Open on event days at the same time as doors, the Concierge Desk provides a variety of services to our suiteholders, including ticket drop-off and pick-up. Tickets left for pick-up by non-suiteholders and their guest should be left at the MTS Centre Box Office, located at street level on the corner of Portage Avenue and Donald Street (Gate 1).

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TELEPHONES

There are several pay phones located throughout the MTS Centre for your convenience. TTY phones are located in the Manitoba Lotteries Main Concourse across from Sections 111/211 and in the Portage Avenue Lobby across from the Box Office (Gate 1). All public telephones are equipped with volume controls. Please reference the enclosed concourse maps for exact locations.

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TRANSIT

MTS Centre is located at the doorstep of the Graham Avenue Transit Corridor. More than 40 transit routes converge from all parts of Winnipeg providing 90 percent of Winnipeggers with one-bus access to the building. For more information, please call Winnipeg Transit’s Information Line at (204) 986-5700, visit Guest Services during any event or reference the parking map that highlights the various bus stops and routes around MTS Centre.

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VIDEO

MTS Centre is equipped with a full spectrum of state-of-the-art electronic displays comparable to any venue in North America. Included is a custom-built centre-hung scoreboard featuring four large video screens, a “Power Ring” which measures 920 feet in circumference and a large outdoor video display screen located at the corner of Portage Avenue and Hargrave Street.

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WASHROOMS

There are 15 women’s and 12 men’s public washrooms located throughout MTS Centre. Some washrooms are equipped with a baby change table. There are also family washrooms located on each level. Please reference the concourse maps for exact locations.

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WATER FOUNTAINS

For your convenience, water fountains are located on all concourse levels throughout MTS Centre. Please reference the concourse maps for exact locations.

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